Here are some answers to the most frequently asked questions we hear from our visitors. If you have additional questions, please don’t hesitate to contact us at firstname.lastname@example.org.
How long is your tour?
Our tour runs around 20 minutes in length.
Do I need to make a reservation for the tour?
If you have less than 10 people in your party, you do not need to make a reservation. You simply walk-in and buy a ticket for the next available 30 minute tour slot.
What happens in the tour?
During the tour you will get a hands-on lesson in pretzel twisting using a sample piece of pretzel dough on our antique twisting table, learn about the history of pretzel baking in America, and see the original ovens built by Julius Sturgis in 1861. You’ll also learn how pretzel baking has changed from 1861 to today and see our bakers twisting and baking our hand-made soft pretzels that we sell in our bakery store.
Will I get to bake and eat the pretzel that I twist?
No. The pretzel that you twist is just sample dough. The dough will be discarded after your twisting practice.
Are your tours suitable for children?
Yes. Children and adults of all ages are invited to learn how to twist a pretzel and take part in our tour conversation. Everyone receives a complimentary sample of our “Little Ones” hard pretzels at the end of each tour.
Is your facility handicap accessible?
Yes. Our facility can accommodate wheelchairs.
Is this a factory tour?
No. The Julius Sturgis Pretzel Bakery is a historic landmark and is not a modern pretzel baking facility. We bake old-fashioned soft pretzels on site. Our hard pretzels are manufactured in our modern bakery in Reading, PA.
Do your pretzels contain any nut/milk/eggs ingredients?
The soft pretzels we bake on site do not contain any nut, milk, or egg ingredients (neither does the sample dough handed out for our pretzel twisting lessons). The ingredients in our packaged hard pretzels sold in our retail store are clearly marked. The cheese varieties contain dairy ingredients and the chocolate pretzels are coated in a facility that also processes nut ingredients, but most other varieties are nut/milk/egg free.
Are your pretzels kosher?
The soft pretzels we bake on-site use kosher ingredients, but are not certified kosher. Most of the hard pretzels sold in our bakery store are OU-D kosher certified. You can visit http://www.tomsturgispretzels.com/kosher.asp for more details.
When are you closed in the winter?
Each year we are closed from January 1 through the Friday before the Martin Luther King Jr. holiday weekend. In 2014, we will be closed January 1 – 17, reopening Saturday, January 18.